If you can't find the answer to your question in our Help Centre, please contact our Customer Happiness Team using our contact form.
The easiest way to reach us is via this link. Send us a message and we will get back to you as soon as possible. Alternatively, you can also send us an email to info@innonature.eu.
In order to find a good solution for your request as quickly as possible, we would like to ask you to add the appropriate hashtag to your message to us.
Please mention this in the subject line of your email:
Have products arrived damaged?
#transportdamage (and send us a photo of it)
Did you receive the wrong product?
#pick error (and send us a photo of all products)
Do you have a question about one or more products?
#product question
Do you have a question about your order, discount codes or the website?
#order processing
Do you have a question about the delivery status or is it not changing?
#delivery delay
Do you want to cancel or revoke your order?
#cancellation
If it concerns an existing order, please tell us your #order number directly. If you have a problem, please send us a photo of your request directly.