In any case, we are sorry that your delivery could apparently not be delivered correctly.
Please start by asking around in your neighborhood to see if anyone has accepted your parcel.
In fact, such a case can often be cleared up by doing this.
If your parcel cannot actually be found, we will have to initiate an investigation with our parcel service provider. To do this, we ask you to contact our customer service directly via the contact form, telephone or chat.