Your orders are linked directly to the email address you provided when placing your order. If you’ve accidentally logged into our shop using a different email address, you’ll find yourself in a new customer account – your previous orders won’t be visible there.
It’s best to log in using the email address you used to place your orders. You’ll find this in your old order confirmations sent by email.
If you can’t remember which address it was, or if you need further help, please feel free to contact our support team – we’ll be happy to help.