You have the right to withdraw from your order within 14 days of receipt – no reason needed.
Simply let us know via our withdrawal form. We'll then check whether your order can still be cancelled before it's been dispatched.
If your order hasn't been dispatched yet:
We'll cancel it for you and refund the full purchase amount to your original payment method.
If your order is already on its way:
You have two options:
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Refuse delivery: You can decline the package directly when it arrives – the courier will automatically return it to us. Alternatively, you can also refuse delivery digitally, for example via your DHL parcel notification email, the Post & DHL app, or the DHL online portal under "Set delivery options".
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Return the package: If you've already accepted the delivery, please follow these steps:
- Fill out our returns form so our warehouse team knows to expect your parcel.
- Pack the products carefully – you're welcome to reuse the original shipping box.
- Return shipping costs are at your expense; you're free to choose any carrier. You'll find the return address in the returns form. We recommend using a service with tracking.
- Please keep your proof of postage until your return has been fully processed.
- Once your package arrives, we'll process your refund within a few days. You'll receive a confirmation email as soon as it's been issued.
By the way: Beyond the 14-day right of withdrawal, we also offer our 100-day money-back guarantee – even for opened products. Please note that return shipping costs are not covered under the 100-day guarantee.