Shipping and delivery

Delivery delay

• My order is late

Delivery problem

• The shipment status has not changed for a while. What can I do?
• According to the status, my parcel has already arrived, but I have not received it. What happens next?

General shipping

• Can I also have my parcel delivered to a Packstation or post office?
• Which countries does InnoNature deliver to and how long does shipping take?
• How high are the shipping costs?
• I have purchased a product from InnoNature and would like to export it to a non-EU country. How do I get the VAT back?
• How long does shipping take?