First of all, we are very sorry that you are still waiting for your delivery! As soon as a parcel leaves our shipping company, DHL is responsible for its further transportation. If the shipment status has not changed for more than 7 working days, your parcel unfortunately appears to be stuck. In such a case, we would be pleased if you could contact us directly via the contact form and your #order number so that we can get in touch with DHL and have your parcel pushed.First of all, we are very sorry that you are still waiting for your delivery! As soon as a parcel leaves our shipping company, DHL is responsible for its further transportation. If the shipment status has not changed for more than 7 working days, your parcel unfortunately appears to be stuck. In such a case, we would be pleased if you could contact us directly via the contact form and your #order number so that we can get in touch with DHL and have your parcel pushed.